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Overview

We’ve already done the heavy lifting of model selection on your behalf. Your focus stays where it should be—designing meaningful conversations—while we handle the complexity of choosing and maintaining the best technology stack. Every decision—whether it’s which LLM processes a query, which TTS voice speaks, or which STT engine transcribes audio—has been optimized for:
  • Low latency, so responses feel instant and conversational.
  • High quality, ensuring clarity and accuracy in every interaction.
  • Human-like experience, making your AI agent sound natural and engaging.

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Speech-to-Text (STT)

STT enables your agent to listen accurately and convert spoken language into text for processing. Your agent benefits from:
  • Real-time, highly accurate transcription, even in nuanced conversations.
  • Support for multiple languages, tuned to your customer base.
  • Balanced speed and precision, ensuring smooth, natural interactions.

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Large Language Models (LLMs)

Our enterprise grade LLM model powers your agent’s ability to understand queries and generate contextual, human-like responses. Your agent benefits from :
  • Deep reasoning & accuracy for both simple and complex conversations.
  • Optimized performance, balancing speed and quality automatically.
  • Continuous improvements, as we upgrade to the latest and most capable models.

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Text-to-Speech (TTS)

TTS converts your agent’s text responses into natural, human-like speech during calls. Your agent benefits from :
  • High-fidelity voices that sound professional and human.
  • Broad language support, so your agent can serve users globally.
  • Consistent tone and style, ensuring the voice aligns with your brand.
We also handle pronunciation tuning for domain-specific terms, so your agent speaks naturally—even with custom names or technical vocabulary.

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Conversation Controls

Beyond core speech and language models, you can configure how your agent handles silence and retries to keep conversations smooth:
  • Idle timeout – how long the agent waits if there is silence.
  • Retries – how many times the agent should re-ask if there’s no response.
  • Fallback messages – what the agent says if silence continues.